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Home Daily Digest

Daily Digest – May 23. Suit Accuses Collector of Being too ‘Friendly in Emails to Plaintiff; Jefferson Capital Files to Go Public

mikegibb by mikegibb
May 23, 2025
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Suit Accuses Collector of Being too ‘Friendly in Emails to Plaintiff

  • I’m not sure if this should be filed in the “no good deed goes unpunished” folder or the “damned if you do and damned if you don’t” folder or the “catch-22” folder, but it definitely deserves to go in at least one of those. A collection operation is facing claims it violated the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act for, among other claims, using a tone in emails that was too “friendly and informal.”
  • More details here
  • This series is sponsored by WebRecon

Jefferson Capital Files to Go Public

  • Jefferson Capital, a Minnesota-based debt buyer, is aiming to raise up to $100 million through an initial public offering, according to a registration statement filed with the Securities and Exchange Commission earlier this week.
  • More details here

AI’s Emotional IQ Leaps Ahead of Humans

  • A peer‑reviewed study out of the University of Geneva and the University of Bern found that six large‑language‑model systems, including ChatGPT‑4, Gemini 1.5 Flash and Claude 3.5 Haiku, answered questions on five standard emotional‑intelligence (EI) tests with 81‑82 % accuracy, crushing the 56 % average scored by human respondents. Even more striking: ChatGPT‑4 produced brand‑new EI test items in a few hours that proved just as clear and realistic as tools psychologists spent years refining.
  • More details here

Appeals Court Partially Overturns Dismissal of FCRA Case

  • The Court of Appeals for the Fifth Circuit has partially overturned a lower court’s dismissal of a Fair Credit Reporting Act and Texas Debt Collection Act case on the grounds the defendant may have been negligent under the FCRA.
  • More details here

WORTH NOTING: A lot of Americans aren’t sure exactly why Memorial Day is celebrated … Buc-ee’s is coming to two new states this summer … More ammunition to ensure you keep a close eye on your third-party vendors … The hype surrounding electric vehicles may be dying down … More CEOs are using AI avatars on their earnings calls … Why you may want to embrace feeling bored the next time it happens to you … House prices are falling in nearly 25% of the nation’s 300 largest markets … 10 myths about Medicare you may want to know about.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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