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Home Daily Digest

Daily Digest – November 5. Judge Finds Factual Disputes in Air Ambulance Billing Collection Case; PRA Group Reports 3Q Loss Amid Strong Collections and Cost Reductions

mikegibb by mikegibb
March 24, 2026
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Judge Finds Factual Disputes in Air Ambulance Billing Collection Case

  • A District Court judge in Texas has denied a defendant’s motion for summary judgment in a Fair Credit Reporting Act and Fair Debt Collection Practices Act case over the portion of a medical debt that was not paid by the plaintiff’s health insurance when his daughter needed to be transported to a hospital via an air ambulance, but did dismiss one of the claims on the grounds the plaintiff lacks standing because he opened a Model Validation Notice that was inadvertently sent to his ex-wife at his address.
  • More details here

PRA Group Reports 3Q Loss Amid Strong Collections and Cost Reductions

  • PRA Group reported a $408 million net loss for the third quarter of 2025, driven by a $413 million noncash goodwill impairment related to historical European acquisitions. Despite the headline loss, the company showed signs of operational strength, including higher legal collections here in the U.S., reduced leverage, and improved efficiency.The company also announced it is opening a second talent hub in 2026 to strengthen its analytics and technology departments.
  • More details here

Middle-Class Americans Are Stretched Thin But Still Saving for Retirement, Survey Finds

  • Despite economic uncertainty, rising debt, and caregiving demands, America’s middle class remains committed to saving for the future, according to the 25th Annual Transamerica Retirement Survey: Retirement Throughout the Ages. The study of more than 5,600 adults with household incomes between $50,000 and $199,999 paints a complex picture of how consumers are managing competing priorities, such as balancing debt, savings, and health in an economy reshaped by inflation and artificial intelligence.
  • More details here

36 Companies Seeking Collection Talent

  • This might mark the first time, or one of the first times, where I have seen someone actively hiring digital collectors. Want to see what they are looking for? Check out that job and more than three dozen others in this week’s job listings summary.
  • More details here

WORTH NOTING: Google’s AI agent will now let you make reservations and appointments … Performance reviews are being overhauled, which is good news for employees … The places where people like to chill most in their homes … Five takeaways from last night’s election results, which went really well for Democrats … When you are as rich as Tom Brady is, you can clone your dog … Hooters is making a comeback … The two things that help make athletes mentally tough … The five phrases that emotionally intelligent people use to strengthen relationships.

Wisdom Wednesday, part I

Wisdom Wednesday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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