For all the talk about the growing importance that technology and artificial intelligence are having on collections, the most popular articles published on AccountsRecovery during the course of 2025 sing a much different tune about what people care about most. See below for the most popular articles that were published each month this year.
January
January 30 Getting to Know Cara Cotter of Kaleo Legal. I love that a Getting to Know profile was the most popular post. It is one of the things I am most proud of, both for the quantity (more than 500 have been published) and the opportunity to learn more about the people we deal with.
February
February 17 QR Code Payments Poised for 50% Growth by 2025: Research Report. More companies were using QR codes as a means of enhancing the convenience for consumers to make payments. This is another sign of the growing importance that technology and retail are having on collections.
March
March 25 Collector Facing Pair of FDCPA Class Actions for Failing to Include Itemization Date in MVN. What appeared to be some kind of clerical error led the itemization date to be excluded from Model Validation Notices that were sent by a collection operation. Both cases ultimately were settled.
April
April 15 Court Grants Motion to Dismiss FDCPA Case for Second Time, Denies Sanctions. It’s likely that the “sanctions” part of this headline is what drew so many to read the recap of a typical FDCPA lawsuit. The plaintiff claimed she had not disputed a debt even though she had explicitly refused to pay the debt in writing. The judge ruled the plaintiff did not have standing to sue.
May
May 7 Virginia Enacts Medical Debt Collection Law. The Governor of Virginia signed into a law a bill that placed additional restrictions on how medical debts are collected, by capping interest and late fees and prohibiting garnishing wages, among other provisions. The bill went into effect on July 1.
June
June 17 Nevada Governor Vetoes Medical Debt Collection Bill. A bill that aimed at prohibiting wage garnishments and banned “extraordinary” collection activities for 180 days after the first bill was sent was vetoed because it was “excessive” according to Nevada Gov. Joe Lombardo. A rare win for the industry on the medical debt collection legislative battleground.
July
July 17 Bill Would Raise the Bar for Collection Lawsuits in Pennsylvania. Lawmakers in Pennsylvania wanted to shorten the statute of limitations to sue for unpaid debts and raise the amount of documentation needed before filing a lawsuit. The bill stalled in committee and was never voted on.
August
August 26 Navient Laying Off 125 Employees in Indiana Office. A pretty straightforward article based on a notice that the company filed notifying the state of the layoffs. Navient did also announce it was not closing the office from which the employees were being laid off.
September
September 17 Wash. Appeals Court Upholds Ruling Vacating Default Judgment Against Collector. A plaintiff who “didn’t have full candor” when telling a court that a collection operation did not respond to a complaint that led to a default judgment was one of the reasons why the judgment was vacated, along with the preference that cases be decided on their merits.
October
October 3 Ohio Bill Seeks to End Property Tax Lien Sales, Days After County Announces $40M Sale. Was it a coincidence that this bill was introduced two days after county in Ohio announced plans to sell $40 million in unpaid tax liens? Could be. The bill sought to prohibit the sale of delinquent property tax liens after December 31, 2026. The bill never made it out of committee.
November
November 21 Minnesota Regulator Issues Enforcement Actions. A pair of relatively minor enforcement actions — one for collecting without a license in the state and the other for sending communications that made it appear as though a collection lawsuit was going to be filed against the consumer even though the agency had no plans to do so.
December
December 9 Plaintiff Claims Improperly Renewed Judgment Cost Her Job
