Getting to Know Crystal Duplay of Frost Echols
- The first in her family to go to college. A state recordholder in weightlifting. Read 100 books in a year. Makes sourdough bread and quilts. Whether you think you are active or not, reading all the activities that Crystal Duplay is involved in will tire you out. It’s no wonder her day begins as early as it does. Read on to learn more about Crystal, the event she is happy to get on a plane to go watch, and why 7:30am is primetime for getting things done.
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- This series is sponsored by TEC Services Group
Judge Says Federal Courts Cannot Revisit Arbitration Awards Through FDCPA and FCRA Claims
- A Magistrate Court judge in New Mexico has recommended dismissing a lawsuit filed by a consumer against a financial institution that sought to vacate an arbitration award of nearly $50,000 in the institution’s favor over claims the institution violated the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. The recommendation, issued in a Proposed Findings and Recommended Disposition, centers not on the merits of the consumer protection claims themselves, but on whether the federal court had the authority to hear the case at all.
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Judge: Furnishers Not Liable for CRA Reporting Differences Without Specific Errors
- A District Court judge in Wisconsin has granted a motion to dismiss filed by three furnishers in a Fair Credit Reporting Act case involving claims they failed to investigate and correct disputed information.
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Why Chatbots Can Be a Compliance and Fraud Risk
- AI chatbots are quickly becoming a frontline channel for consumer-facing financial services, but new research suggests the technology may be far riskier than many institutions realize. An applied AI researcher who tested 24 leading AI models configured as banking customer-service chatbots found that every single one was exploitable, sometimes with alarming success rates. The findings raise serious implications for banks, fintechs, healthcare providers, and collection operations that rely on chatbots to handle disputes, eligibility questions, and account-related conversations — areas where a single incorrect or misleading response can trigger regulatory exposure or enable fraud.
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Washington Lawmakers Target Medical Debt Interest in New Consumer Protection Push
- A medical debt collection bill has been introduced in the Washington legislature that aims to enhance consumer protections and eliminate interest charges on new and unpaid medical debt incurred in the state, a move that could significantly alter how medical balances are serviced, collected, and enforced.
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WORTH NOTING: Last year marked the first time that consumers spent more on mobile apps than they spent on mobile games, driven by adoption of Generative AI … Why is it so hard to get AI to sound like a human when it writes? … A report on emergency savings shows the poor financial shape that many consumers are in … The 10 worst times to try and buy a used car … The Secretary of Education weighs in on why it paused its garnishment plan for unpaid student loans … With a big winter storm bearing down on much of the country, here is a guide to what all the terms they are using mean … The best and worst airlines of 2025 … Why fast food deals that seem like bargains can quietly cost you more.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
