Getting to Know Priscilla Class of Castle Credit
- For all the interest and buzz about technology and artificial intelligence, Priscilla Class wants to make sure that the people around her, and the rest of the credit and collections industry, don’t forget that this industry succeeds when it doesn’t lose sight of the fact that it’s humans on the other end of the phone or conversation. Being a good communicator is important to Priscilla for that reason, and many others. Read on to learn more about Priscilla, why curiosity is never a bad thing, and what keeps her going throughout the day.
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- This series is sponsored by TEC Services Group
New York Gov. Signs Coerced Debt Bill Into Law
- A coerced debt collection bill has been signed into law by the New York governor, finalizing a framework that will significantly impact how creditors, debt buyers, and collection agencies handle claims that a debt was incurred under coercion. The law builds on prior legislation and introduces detailed procedures, timelines, and liability standards that industry participants will need to operationalize in the coming months .
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Even Insured Patients Are Delaying Care Due to Medical Debt Pressures
- Medical debt continues to shape how and when consumers seek care, and new research suggests its impact is broader and more persistent than many in the industry may assume. A recent study from the Johns Hopkins Bloomberg School of Public Health finds that individuals with medical debt are significantly more likely to delay dental, medical, and mental health care, even when they have insurance, highlighting ongoing challenges for providers and those working to recover unpaid healthcare balances.
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Judge Dismisses FCRA Case and Orders Show Cause Over Questionable Legal Citations
- Some student loans may be discharged during bankruptcy, but not all, and one plaintiff’s attempt at asserting that a lender and credit reporting agency violated the Fair Credit Reporting Act because of how they handled his dispute was dismissed by a District Court judge in Illinois, who also ordered the plaintiff’s attorney to show cause why she should not be sanctioned for citing potentially non-existent cases in her filings.
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Receiving Unsolicited Texts Still Enough for Standing, California Judge Says
- When it comes to the Telephone Consumer Protection Act and text messages, the bar for standing is very low, one pro se plaintiff is learning, after a Magistrate Court judge in California recommended denying a motion to remand a TCPA and Fair Debt Collection Practices Act case back to state court.
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WORTH NOTING: Why more Americans than ever are relying on personal loans to help them make ends meet … How one credit union is empowering its frontline workers to help customers not fall victim to scams … How small banks and credit unions are stretching their tech dollars and investments … Takeaways from a House of Representatives hearing on lowering healthcare costs for Americans … Natural energy boosters to help those of us who are always tired … A wellness practice involving exposure to cold and breathwork is gaining traction and credibility … Grubhub is testing delivering food via drones … Science has a new explanation for why people mishear others in crowded settings.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
