Suit Accuses Law Firm, Attorney of FDCPA Violations Related to Collection Lawsuit
- Sometimes, it’s just one thing that sets a consumer off on a path to filing a lawsuit against a company in the credit and collection industry. Other times, like in this instance, it’s a bunch of things that sets a consumer off. A collection law firm and an attorney are facing claims of violating the Fair Debt Collection Practices Act and South Carolina state law for actions related to a lawsuit that was filed to collect on an unpaid debt.
- More details here
- This series is sponsored by WebRecon
Gartner: AI Spending Surge Won’t Replace Your Agents; It Will Reshape Them
- More than half of customer service organizations are expected to double their technology spend by 2028, but here’s the part that should catch your attention: they’re not cutting headcount to pay for it. According to new research from Gartner, companies betting on AI to reduce labor costs are finding a very different reality; one where human talent becomes more important, not less. For operations focused on consumer engagement, including collections, this raises a critical question: are you investing in AI to replace people, or to make them more valuable?
- More details here
New Jersey Court Keeps Hunstein Theory Alive in Letter Vendor Case
- A State Court judge in New Jersey has denied a motion to dismiss a Hunstein lawsuit, ruling that because letter vendors are not specifically mentioned in the Fair Debt Collection Practices Act as an exempted entity, any alleged communications between the defendant and the vendor it uses are not exempt, either. In doing so, the court embraced a strict, plain-language interpretation of Section 1692c(b) and signaled that, at least in New Jersey state court, the long-debated “letter vendor” theory remains very much alive despite federal courts largely sidestepping the issue on standing grounds.
- More details here
Judge Rejects ‘Show Me the Contract’ Theory in FCRA Case Against Debt Buyer
- A District Court judge in North Carolina has granted a debt buyer’s motion to dismiss claims it violated the Fair Credit Reporting Act by not providing an original signed contract, and chain of title or forward flow agreement.
- More details here
Maine Governor Signs Medical Debt Collection Bill Into Law
- Maine Gov. Janet Mills has signed into law a bill that will significantly limit how medical debt can be collected in Maine. The new law, LD 2129, prohibits liens on a consumer’s principal residence and wage garnishment when the underlying debt is medical in nature, continuing a broader trend of states reshaping the medical debt landscape.
- More details here
WORTH NOTING: What happens when a corporate retreat goes very badly … Why people feel like they can’t get appointments with their physicians anymore … A private equity firm has completed its purchase of a Canadian collection operation … What to expect from the iPhone 18 … Five simple, and cheap, things to help your house use less energy … Here are six signs that your partner might be emotionally unavailable … The housing market is heating up as Spring begins … New research reveals how to keep mangoes fresh longer.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
