Bankruptcy Omission Leads to Dismissal of FDCPA Case Against Collector
- A lawsuit that you have filed against someone or something is an asset because it has the potential to provide you with financial benefit. Consumers are required to disclose their assets when filing for bankruptcy protection. A District Court judge in Washington refused to overlook a plaintiff’s omission of a Fair Debt Collection Practices Act lawsuit against a collection operation in her bankruptcy filing and granted the operation’s motion for judgment on the pleadings
- More details here
Why AI Works Best at the Start of the Customer Journey, Not the End
- While consumers are increasingly engaging with AI-powered tools, they are not yet ready to rely on them for the moments that matter most, particularly when money is involved, according to a published report. The findings come from an analysis published by CX Dive, which examines how major brands are deploying AI and how consumers are responding to those efforts.
- More details here
InDebted Founder Steps Aside as CEO, Doubles Down on AI Strategy
- InDebted is making a notable leadership shift at a time when many in the collections industry are watching its trajectory closely. Founder Josh Foreman is stepping down as CEO and moving into a dedicated founder role focused on product, engineering, and AI, while the company begins an external search for a new chief executive.
- More details here
Judge Tosses FCRA, ADA, ECOA Claims in Repossession Lawsuit Against Credit Union
- A District Court judge in Nevada has dismissed a consumer’s Fair Credit Reporting Act claim tied to the repossession of her vehicle, finding that the complaint failed to establish one of the most fundamental requirements for triggering a furnisher’s duties under the statute. The ruling underscores a recurring issue in FCRA litigation: the difference between complaining to a regulator and properly disputing information through a credit reporting agency.
- More details here
41 Companies Seeking Collection Talent
- Conventional wisdom is that, regardless of your employment situation, you should always have one eye looking at what else is out there because, for most of us, we have to go get our dream job; it’s not going to fall into our lap. The best way to keep your eye on what’s out there is by checking out this week’s job listings summary.
- More details here
WORTH NOTING: The most underrated cities if you want to have a great retirement … What helped drive the 2-hour marathon barrier to be broken this past weekend … Do consumers have wiggle room to absorb higher gas prices? … A lot of people are scaling back their travel plans for this year … What it’s like to go dumpster diving for merchandise that retailers throw away … A lot of Gen Xers don’t believe they are going to be able to retire on schedule … The streets where more pedestrians die aren’t random; they are the result of bad choices … The reasons why more Americans feel pessimistic about the state of the economy.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.




