Judge Certifies FCRA Class Action Over ID Theft Block Requests
- A District Court judge in Pennsylvania has certified a nationwide class action accusing a credit reporting agency of violating the Fair Credit Reporting Act by improperly denying consumers’ requests to block allegedly fraudulent information resulting from identity theft.
- More details here
California Taps Former CFPB Director Rohit Chopra to Lead New Consumer Protection Agency
- California is preparing to take a more aggressive approach to consumer protection and business oversight with Gov. Gavin Newsom announcing plans to appoint former Consumer Financial Protection Bureau Director Rohit Chopra to lead the state’s newly created Business and Consumer Services Agency.
- More details here
Older Americans Increasingly Caught in Student Loan Default Wave
- A new analysis from the Federal Reserve Bank of New York shows millions of consumers are struggling to restart student loan payments after the pandemic-era pause, with defaults increasingly concentrated among older borrowers and consumers already under broader financial pressure.
- More details here
Illinois Regulator Launches New Consumer Complaint Portal
- The Illinois Department of Financial and Professional Regulation has launched a new online complaint portal designed to streamline how consumers report issues involving financial institutions and regulated companies, including debt collectors.
- More details here
Missouri Appeals Court Revives FDCPA Lawsuit After Settlement Agreement Dispute
- A Missouri appeals court has reversed a lower court ruling enforcing a settlement agreement in a Fair Debt Collection Practices Act lawsuit, finding there were disputed factual issues about whether the parties actually agreed to the same material settlement terms.
- More details here
37 Companies Seeking Collection Talent
- Every week, there’s a fresh reminder that this industry is still hiring aggressively despite all the talk about automation, AI, and consolidation. This week’s job listings stretch from entry-level customer service and collections roles all the way up to executive positions overseeing AI engineering, contact center modernization, analytics, compliance, and product strategy. If you want proof that companies are still investing heavily in people, just look at the names hiring right now: Capital One, American Express, Synchrony, SoFi, Upstart, PRA Group, Midland Credit Management, OneMain Financial, and dozens more are all looking for talent right now.
- More details here
WORTH NOTING: Both household debt and inflation keep rising, which is probably not a good thing in the short- or long-term … Google announced a new line of laptops yesterday that will succeed its Chromebooks … The Consumer Financial Protection Bureau is bringing staff back to the office … The best summer travel destinations, and the city at the top of the list may surprise you … Why you may not want your chatbot to be friendly with you … When it comes to banks, consumers tend to be very loyal … With warmer weather approaching, here is how to get started camping if you’ve never done it before … Wordle is now going to be a game show.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
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