Collector Facing FDCPA Class Action for Allegedly Texting After Opt Out
- A collection operation is facing a class-action lawsuit in the District Court for the Eastern District of Washington for allegedly violating the Fair Debt Collection Practices Act for sending text messages to a consumer after the consumer opted out of receiving texts.
- More details here
- This series is sponsored by WebRecon
Appeals Court Rejects Collection Law Firm’s Attempt to Compel Arbitration
- The Court of Appeals for the Fourth Circuit has ruled that a debt collection law firm could not force a consumer into arbitration based on an arbitration provision contained in the original loan agreement because the law firm was not a party to the agreement. The ruling affirmed a lower court decision denying the law firm’s motion to compel arbitration in a lawsuit accusing the firm and a debt buyer of suing on a time-barred debt.
- More details here
Medical Bill Shock Is a Collections Problem, Too
- A new national survey from RevSpring draws a direct line between billing confusion and consumer disengagement, and the implications extend well beyond hospital finance departments. For credit and collections professionals, the data reads less like a healthcare report and more like a diagnostic on the exact friction points that turn manageable balances into delinquent accounts.
- More details here
Tenn. AG Secures $11.1M Settlement With Mariner Finance Over Loan Add-On Practices
- The Attorney General of Tennessee last week announced an $11.1 million settlement with Mariner Finance that resolves allegations that the company used deceptive practices involving optional add-on products and refinancing tactics that allegedly increased consumers’ debt burdens.
- More details here
Ninth Circuit Revives FCRA Claims Against Bank Over Unauthorized Credit Pulls
- The Court of Appeals for the Ninth Circuit has revived key portions of a proposed class action accusing a bank of violating the Fair Credit Reporting Act by obtaining consumers’ credit reports after allegedly opening unauthorized bank accounts in their names. The appeals court ruled the plaintiffs plausibly alleged the defendant lacked a permissible purpose to access the reports and adequately alleged willful violations of the FCRA.
- More details here
Video: Recapping the Florida & Georgia Collectors Joint Conference
- JACKSONVILLE, Fla. — Last week at the joint conference hosted by the Florida Collectors Association and Georgia Collectors Association, professionals from across credit and collections gathered to discuss the biggest challenges and opportunities shaping the future of the industry. Beyond the presentations and networking, the event featured conversations around leadership, digital communication, consumer engagement, culture, and personal growth.
- More details here
WORTH NOTING: The average HOA (homeownership association) fee jumped 44% last year … Using a tracking pixel may make you more susceptible to a data breach … The brands that Americans trust the most and how to use that to save money … A quiz to determine if you know how to behave on a flight … The price of being a pet parent is going through the roof … It’s not you: more and more websites are testing to make sure you are a human … Employers believe they are doing the best they can with healthcare costs, but employees disagree … What you can learn about spending smarter from Warren Buffett’s grocery list.
Trailer Tuesday, part I
Trailer Tuesday, part II
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