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Training Bytes Ep 8: What should a collector do when answering an inbound phone call from a consumer who received a call from the collection agency, but didn’t answer it, and is calling back to see what the call was regarding.

by Kristine Manjares

in Training Bytes, Videos

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Legal Collection Systems: Are Your Tools Keeping Up With Your Caseload?

Training Bytes Ep 9: What should the collector do when the consumer is nervous or standoffish on the phone?

Kristine Manjares

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Training Bytes Ep 9: What should the collector do when the consumer is nervous or standoffish on the phone?

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