Training Bytes

Training Bytes Ep 10: What should collectors do when a consumer calls in and says “I want to buy a house and I need to get this item off my credit report”?

by Kristine Manjares

Training Bytes Ep 9: What should the collector do when the consumer is nervous or standoffish on the phone?

Training Bytes Ep 8: What should a collector do when answering an inbound phone call from a consumer who received a call from the collection agency, but didn’t answer it, and is calling back to see what the call was regarding.

Training Bytes Ep 7: What should a collector do when he or she makes a mistake and the consumer doesn’t notice it?

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Training Bytes

Training Bytes Ep 6: What should collectors do when consumers say they will repay a debt, but only if it is deleted from their credit report?

https://vimeo.com/838883497?share=copy See all the Training Bytes videos by clicking here.

Training Bytes

Training Bytes Ep 5: What should a collector do when the consumer is unhappy with the services provided by the original creditor?

https://vimeo.com/836706273?share=copy See all the Training Bytes videos by clicking here.

Training Bytes

Training Bytes Ep 4: What should a collector do when he or she makes a mistake and the consumer doesn’t notice it?

https://vimeo.com/834731911?share=copy See all the Training Bytes videos by clicking here.

Training Bytes

Training Bytes Ep 3: Dealing with consumers who don’t recognize your phone number

https://vimeo.com/832452747?share=copy See all the Training Bytes videos by clicking here.

Training Bytes

Training Bytes Ep 2: What to do when consumers say they can’t pay

https://vimeo.com/830532971?share=copy See all the Training Bytes videos by clicking here.

Training Bytes

Training Bytes Ep 1: What should collectors do when consumers claim they are the victims of identity theft?