Collector Facing FDCPA Class Action over Alleged Missing Interest Statement, Conflicting SOL Disclosures
- A collection operation is facing a class-action Fair Debt Collection Practices Act lawsuit over a claim that was very popular years ago but hasn’t been seen much recently, while also being accused of making “conflicting” and “ambiguous” disclosures related to the age of the debt and what could happen if a payment was made.
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- This series is sponsored by WebRecon
CU Wins Arbitration Confirmation After Court Rejects Claim of Unfair Hearing in FDCPA Case
- A District Court judge in Indiana has confirmed an arbitration award in favor of a credit union and denied a borrower’s motion to vacate, finding the arbitrator conducted a fair process and that an alleged verbal agreement to hold off on repossession was unenforceable under Indiana law.
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CareCloud’s AI Front Desk Is Handling 80% of Calls. Doctors Are Asking to Talk to It.
- CareCloud, a health care technology company serving more than 45,000 providers across the U.S., is deploying an agentic AI voice agent called stratusAI that is intercepting and resolving the majority of inbound patient calls without human intervention, and early results from live customers suggest the technology is working well enough that some patients do not realize they are talking to a machine.
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Banking Groups Push Regulators to Modernize Vendor Oversight Rules as AI Reshapes Third-Party Risk
- Four major financial services trade groups released a joint report last week calling on federal banking regulators to overhaul how they supervise banks’ relationships with technology vendors and third-party vendors. The report, produced by the Consumer Bankers Association, American Fintech Council, Coalition for Financial Ecosystem Standards, and Independent Community Bankers of America, argues that the supervisory framework governing third-party risk management (TPRM) is increasingly misaligned with how banks actually operate today.
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Texas Appeals Court Affirms Summary Judgment for Creditor in Breach of Contract Case
- A Texas appellate court has affirmed a trial court’s summary judgment in favor of a credit card issuer on a breach of contract claim, finding the bank conclusively established its entitlement to judgment and the defendant failed to raise any genuine issue of material fact over a collection lawsuit that it filed to recover an unpaid debt.
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Job Applicant Wrongly Marked Dead Loses FCRA Suit After Only Evidence Barred from Trial
- A District Court judge in Illinois has granted summary judgment in favor of a credit reporting agency in a Fair Credit Reporting Act case brought by a job applicant who was erroneously reported as deceased, after the judge found the plaintiff’s sole piece of supporting evidence was inadmissible at trial.
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Compliance Digest – May 26
- Check out this week’s Compliance Digest, featuring Cooper Walker on Illinois courts applying standing requirements to FDCPA envelope disclosure claims, Monica Littman on a ruling allowing FDCPA validation notices to be delivered through text-message hyperlinks, and James Schultz on the growing importance of the “objectively and readily verifiable” standard in FCRA disputes. Additional insights came from Jason Tompkins on courts refusing to turn CRAs into tribunals for contractual disputes, Joann Needleman on California’s appointment of former CFPB Director Rohit Chopra to lead its new consumer protection agency, Stacy Rodriguez on arbitration clauses and FDCPA litigation strategy, and Loraine Lyons and Nick Prola on courts pushing back against AI-generated fake legal citations in FCRA lawsuits. Also included are analyses from Akeela White on certified FCRA identity theft block class actions, Brit Suttell on the risks of informal settlement negotiations, Laurie Nelson on Vermont’s coerced debt legislation, John Marees on fraud disputes that fall outside the FCRA’s scope, Bill Marohn on Connecticut’s proposed joint-account exemption changes, Vaishali Rao on sweeping student loan rule changes, and Marty Stern on the FCC’s advancing KYC proposal for high-volume voice providers.
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- This series is sponsored by Frost Echols
WORTH NOTING: Eight different places in the United States that will pay you up to $19,000 to move there … JPMorgan’s Jamie Dimon on how AI is going to impact every role in financial services … Breaking down the pope’s 200-page document on artificial intelligence … The hilarious history of the word “ok” … Ranking all of the musical guests from this past season’s episodes of “Saturday Night Live” … Firing employees to fund automation is backfiring on corporate America … Is it bad to use a laptop on your lap? … Everyone wants transparency, until it’s time to take responsibility.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
