Technology
Consumers Are Three Times More Likely to Use Their Own AI Than a Company’s Chatbot, Gartner Finds
Companies are pouring money into customer service chatbots. Consumers, it turns out, would rather ask their own AI. A new...
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Study Finds AI Tools Give Consumers Inconsistent Financial Advice, With Signs of Demographic Bias
Consumers are increasingly turning to artificial intelligence for financial guidance, and new research suggests the advice they receive depends heavily...
Read moreDetailsContact Centers Racing to Deploy AI Are Tripping Over Their Own Data, Report Finds
The contact center industry has moved past asking whether to deploy artificial intelligence. The harder question now is whether organizations...
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House Dems Seek Industry Input on AI Regulation in Financial Services
Democrats on the House Financial Services Committee, led by Ranking Member Maxine Waters , yesterday issued a Request for Information...
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Researchers Document First Ransomware Attack Executed by an AI Agent
Security researchers say the era of AI-driven cyberattacks has arrived, and the implications for any company holding sensitive consumer financial...
Read moreDetailsEveryone Says Their AI Project Worked. The Numbers Say Otherwise.
Contact center leaders are declaring victory on artificial intelligence. The financials tell a different story. A new survey from AI...
Read moreDetailsConsumers Are Turning AI Into a Daily Habit, and Money Management Is Part of the Routine
Generative artificial intelligence is no longer a novelty for most consumers. It is becoming a daily workflow, and the longer...
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Warner Floats Federal Framework for AI Agents, Presses Treasury on Financial Services Risks
Sen. Mark Warner has released a discussion draft of legislation that would create the first federal framework governing AI agents...
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Consumers Will Try AI, But They Want a Human Within Reach, Five9 Report Finds
For contact center operators, the era of deciding whether to deploy artificial intelligence is over. The new challenge is making...
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Verizon Study Puts a Price Tag on Data Breaches, and Small Businesses Are Paying the Most
The team behind the closely watched Verizon Data Breach Investigations Report has released its first Breach Impact Study, and the...
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