Technology

The Federal Trade Commission is seeking public comment on a proposed policy statement warning that AI companies could violate federal...

A new study on healthcare communication carries a familiar lesson for the credit and collection industry: consumers are growing more...

A new survey of frontline contact center agents arrives with a finding that should give collection operations leaders pause: although...

A large majority of U.S. bank executives reported a rise in cyberattacks during the past year and are expanding security...

A new federal watchdog report offers a timely warning for operations racing to adopt generative AI: deploying powerful chat tools...

A startup building voice and agentic AI for healthcare operations has raised $30 million in a Series A round led...

A new consumer study lays out in hard numbers just how little patience consumers have for automated customer service, a...

A new survey from the association representing certified financial planners offers a sobering backdrop for an industry whose business depends...

Apple is rolling out a set of wallet and payment changes this Fall that lean heavily on artificial intelligence to...

For an industry pouring resources into artificial intelligence, the latest data on how consumers actually feel about the technology may...