Technology

Mercury, a digital banking startup, launched a new AI tool this week that lets customers run their finances through conversation...

A new survey of consumer attitudes toward automated customer service carries a pointed message for collection operations leaning harder on...

JPMorgan Chase intends to roll out artificial intelligence agents later this year capable of operating autonomously for an hour or...

Rep. Maxine Waters , the ranking member of the House Financial Services Committee, has demanded a formal briefing from the...

Federal regulators have issued sweeping new guidance requiring government agencies to overhaul how they prioritize cybersecurity patching, a development that...

Sen. Elizabeth Warren and Sen. Richard Blumenthal have introduced legislation that would require financial institutions to disclose their exposure to...

Collections and recovery is the banking function where artificial intelligence poses the greatest risk of customer harm or regulatory exposure,...

Squire Patton Boggs is telling compliance professionals and general counsels that the AI policies most companies wrote two years ago...

J.P. Morgan Payments has deployed what it calls a first-of-its-kind mail automation robot at one of its lockbox sites, applying...

Google announced last week that Android is rolling out fake call detection, a feature built to flag calls in which...