Technology
AI Could Erase Half of Customer Service Jobs by 2030: Forrester
Artificial intelligence could eliminate close to half of today's customer service jobs by 2030, according to a Forrester forecast released...
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Gradient Labs Raises Series A to $26 Million as AI Agents Push Into Collections Workflows
Gradient Labs, a UK-based startup building AI agents for banks and fintechs, has expanded its Series A to $26 million,...
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Wells Fargo CEO Says AI Cuts Both Ways on Jobs
Wells Fargo CEO Charlie Scharf is pushing back on the idea that artificial intelligence is simply good or bad for...
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AI Adoption Is Climbing Among Small Businesses, Just Not Equally
A new report from the JPMorganChase Institute finds that small business adoption of artificial intelligence has accelerated sharply since 2022,...
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Cyber Attackers Are Moving Faster. Financial Services Firms Are Not Keeping Up.
The annual Verizon Data Breach Investigations Report is out, and its findings carry direct implications for everyone operating in the...
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WIRED Spotlights How AI Agents are Reshaping Collections
A new wave of AI-powered voice agents is transforming how debts get collected, according to a recent investigation by WIRED,...
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CareCloud’s AI Front Desk Is Handling 80% of Calls. Doctors Are Asking to Talk to It.
CareCloud, a health care technology company serving more than 45,000 providers across the U.S., is deploying an agentic AI voice...
Read moreDetailsTD Bank’s AI Cuts Processing Time From 15 Hours to Three Minutes
TD Bank Group has crossed a threshold that most financial institutions are still approaching from a distance. Canada's second-largest bank...
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New York Regulators Warn Financial Firms to Bolster Cyber Defenses as AI and Geopolitical Risks Mount
New York's Department of Financial Services is putting regulated financial entities on notice: when the threat environment intensifies, minimum compliance...
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Digital Wallets and Pay by Bank Gain Ground as Consumers Shift Away From Physical Cards
Consumers are becoming increasingly comfortable managing money without physical cards or human assistance, creating new opportunities for companies focused on...
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