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Training Bytes Ep 9: What should the collector do when the consumer is nervous or standoffish on the phone?
https://vimeo.com/845132907 See all the Training Bytes videos by clicking here.
Read moreDetailsTraining Bytes Ep 8: What should a collector do when answering an inbound phone call from a consumer who received a call from the collection agency, but didn’t answer it, and is calling back to see what the call was regarding.
https://vimeo.com/843068296?share=copy See all the Training Bytes videos by clicking here.
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Legal Collection Systems: Are Your Tools Keeping Up With Your Caseload?
https://vimeo.com/1194652239?fl=ip&fe=ec Caseloads in legal collections are rising, yet many firms still rely on outdated systems that hinder efficiency and compliance....
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Daily Digest – May 22. FDCPA Suit Targets Third-Party Disclosures and Implied Lawsuit Threats; TD Bank’s AI Cuts Processing Time From 15 Hours to Three Minutes
FDCPA Suit Targets Third-Party Disclosures and Implied Lawsuit Threats One of the earliest lessons that people in collections learn is...
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