This Letter Will Self-Destruct (Eventually): New Rule Mandates Biodegradable Paper
- Regulators in California, New York, and Illinois have unveiled a new regulation that would fundamentally change how written communications are delivered across the credit and collection ecosystem by requiring that all print correspondence be sent exclusively on biodegradable or recycled paper.
- More details here
Judge Says Debt-Themed Hold Music Crosses Line Into Harassment
- A District Court judge in New Mexico has granted a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act case after the defendant was accused of harassing and abusive behavior because of the music that was being played while the plaintiff was on hold to talk to an agent. The music, which were all songs related to being in debt, were intended to shame consumers into making payments, the judge ruled.
- More details here
New AI Virtual Agent Includes Integrated Consumer Lie Detection
- A tech company that specializes in building AI agents for the contact center and collections industry has unveiled new technology that it promises will revolutionize interactions with consumers because it does something that the company claims nobody else can do; it can tell when a consumer is lying. Not satisfied with just that, the company says its agents can use that information during interactions and go as far as to call out the lies in an attempt to gain the upper hand and win the interaction.
- More details here
Apple Greenlights Series Based on Heath Morgan’s AI Thriller
- Industry attorney Heath Morgan unexpectedly announced yesterday that he is stepping away from his work in the credit and collection industry after his debut novel, “The Memory Project” was optioned as a television series by Apple TV. Morgan has agreed to help write the series, which is expected to be premier on the streaming service in early April 2028, perhaps as early as April 1.
- More details here
19 Companies Seeking Collection Talent
- Check out a bunch of great jobs in this week’s job listings summary.
- More details here
WORTH NOTING: TrueCaller has nearly half a billion monthly users on its platform … People are ratcheting down their Easter plans this year … How the heist of 12 tons of stolen Kit Kat bars became a PR gold mine … The red flags that scream tech support scam … The 10 unhealthiest cities in the United States … The pace of hiring has slowed considerably across the country … More than half of the home listings are “stale” and here are the cities where they are the most stagnant … Takeaways from the tune-up games for the U.S. men’s national soccer team heading into this summer’s World Cup
Wisdom Wednesday, part I
Wisdom Wednesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
