Month: April 2026

InDebted is making a notable leadership shift at a time when many in the collections industry are watching its trajectory ...

Technology

Why AI Works Best at the Start of the Customer Journey, Not the End

While consumers are increasingly engaging with AI-powered tools, they are not yet ready to rely on them for the moments ...

Compliance

Judge Tosses FCRA, ADA, ECOA Claims in Repossession Lawsuit Against Credit Union

A District Court judge in Nevada has dismissed a consumer’s Fair Credit Reporting Act claim tied to the repossession of ...

Webinar Highlights

What You Can Learn From Consumers Who Don’t Interact With You

by Kristine Manjares

https://vimeo.com/1187635015

Compliance

Bankruptcy Omission Leads to Dismissal of FDCPA Case Against Collector

A lawsuit that you have filed against someone or something is an asset because it has the potential to provide ...

Daily Digest

Daily Digest – April 28. Bank Facing TCPA Class Action Over Collection Location Call; FDCPA Letter Case Heading to Trial After Judge Rules on Competing Summary Judgment Motions

Bank Facing TCPA Class Action Over Collection Location Call One call. That’s all it takes to end up as a ...

Healthcare

AI Is Speeding Up Healthcare Admin Work, But Costs Are Still Rising

AI is helping healthcare providers and insurers process more work faster, but it may also be quietly driving up costs ...

Uncategorized

The $29 Million Problem: Companies Are Too Slow to Act on Customer Intent

Customer expectations are accelerating faster than most organizations can keep up, and the cost of falling behind is steep. New ...

Compliance

Judge Finds No FCRA Violation Where Late Payments Were Accurately Reported Despite Autopay Error

Who among us hasn't entered a wrong digit when setting up autopay? A District Court judge in New York has ...

Compliance

FDCPA Letter Case Heading to Trial After Judge Rules on Competing Summary Judgment Motions