Suit Accuses Collector of Sending Text After Receiving Refusal to Pay
- What constitutes a request to cease communication today? And what is a collector allowed to respond if and when a consumer revokes consent? Both of those questions are being tested by a plaintiff, who has accused a collection operation of violating the Fair Debt Collection Practices Act in a pro se lawsuit because of how it responded to a text message the plaintiff sent where he allegedly revoked consent to be contacted.
- More details here
- This series is sponsored by WebRecon
One Lender Says AI Is Handling Work Once Done by 1,500 Agents
- Bajaj Finance is giving the financial services industry a glimpse into what large-scale AI deployment may look like in customer engagement, collections, servicing, and lending operations. The company says it has already processed 20 million customer calls using AI systems and expects that number to jump to 100 million calls over the next year.
- More details here
Vermont Legislature Passes Coerced Debt Bill
- The Vermont legislature has passed a coerced debt bill that will create new protections for consumers who claim debts were incurred through domestic abuse, economic abuse, human trafficking, intimidation, fraud, or unauthorized use of their personal information. The legislation, H.385, passed the Senate and now heads toward the governor’s desk.
- More details here
Judge Dismisses FCRA Lawsuit Over Alleged Inaccurate Credit Card Delinquency Reporting
- A District Court judge in Washington, D.C. has dismissed a lawsuit accusing a bank of violating the Fair Credit Reporting Act by furnishing inaccurate delinquency information tied to several credit card accounts.
- More details here
Judge Dismisses FDCPA Lawsuit Claiming Debt Buyer Violated Arbitration Agreement by Filing Collection Suit
- A District Court judge in Alabama has dismissed a lawsuit accusing a debt buyer of violating the Fair Debt Collection Practices Act by filing a state court collection lawsuit instead of pursuing arbitration under a credit card agreement. The ruling is notable because the court found that merely filing a collection lawsuit, even where an arbitration clause allegedly applies, does not by itself amount to false, deceptive, unfair, or unconscionable conduct under the FDCPA.
- More details here
New York DFS Fines $2.25M Insurer After Breach Exposed Consumer Data
- New York’s top financial regulator has fined Delta Dental Insurance Company and Delta Dental of New York $2.25 million after finding the companies failed to maintain adequate cybersecurity controls and delayed reporting a major data breach tied to the widespread MOVEit software hack.
- More details here
WORTH NOTING: Drug dealers aren’t going to be fans of the new Know Your Customer requirements being proposed by the Federal Communications Commission … The ten cities in Arizona that you should avoid retiring to … Amazon is expanding 30-minute delivery across the United States … Small business optimism is still sub-par, but at least it’s not getting any worse … Most new homebuyers are getting help when it comes to their down payments … Even though tax refunds are higher, people still need all that money to help make ends meet … What it’s like to compete in the World Series of Birding … Buc-ee’s is expanding into six new states.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
