Training Bytes Ep 3: Dealing with consumers who don’t recognize your phone number
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Tag: Training Bytes
Training Bytes Ep 2: What to do when consumers say they can’t pay
https://vimeo.com/830532971?share=copy See all the Training Bytes videos by clicking here.
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Training Bytes Ep 1: What should collectors do when consumers claim they are the victims of identity theft?
https://vimeo.com/828037125?share=copy See all the Training Bytes videos by clicking here.
Read moreDetailsThe Right Way to Hire, Train, and Treat Employees
By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management ...
Read moreDetailsVideo: How Empathy Boosts Collection Rates While Lowering Compliance Issues
There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ...
Read moreDetailsTraining Bytes: How To Build Challenges That Improve Collector Performance
How can one "C" help a "C" build three other "C's"? The answer is in this week's Training Bytes video ...
Read moreDetailsHow Collection Agencies Should Not Act Like a Credit Card Company
In collections, any payment can be considered to be a good payment, especially if it shows that an individual is ...
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