CareCloud’s AI Front Desk Is Handling 80% of Calls. Doctors Are Asking to Talk to It.
CareCloud, a health care technology company serving more than 45,000 providers across the U.S., is deploying an agentic AI voice ...
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Month: May 2026
Job Applicant Wrongly Marked Dead Loses FCRA Suit After Only Evidence Barred from Trial
A District Court judge in Illinois has granted summary judgment in favor of a credit reporting agency in a Fair ...
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CU Wins Arbitration Confirmation After Court Rejects Claim of Unfair Hearing in FDCPA Case
A District Court judge in Indiana has confirmed an arbitration award in favor of a credit union and denied a ...
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Texas Appeals Court Affirms Summary Judgment for Creditor in Breach of Contract Case
A Texas appellate court has affirmed a trial court's summary judgment in favor of a credit card issuer on a ...
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Collector Facing FDCPA Class Action over Alleged Missing Interest Statement, Conflicting SOL Disclosures
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in ...
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Compliance Digest – May 26
I'm thrilled to announce that Frost Echols is the new sponsor for the Compliance Digest. Frost Echols reputation has been ...
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Training Bytes Ep 9: What should the collector do when the consumer is nervous or standoffish on the phone?
https://vimeo.com/845132907 See all the Training Bytes videos by clicking here.
Read moreDetailsTraining Bytes Ep 8: What should a collector do when answering an inbound phone call from a consumer who received a call from the collection agency, but didn’t answer it, and is calling back to see what the call was regarding.
https://vimeo.com/843068296?share=copy See all the Training Bytes videos by clicking here.
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Legal Collection Systems: Are Your Tools Keeping Up With Your Caseload?
https://vimeo.com/1194652239?fl=ip&fe=ec Caseloads in legal collections are rising, yet many firms still rely on outdated systems that hinder efficiency and compliance. ...
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